Refund policy

Returns and Refunds Policy

We offer free 30 day returns so you can shop with confidence.

Your return window

For a change of mind return, the item must be unworn and unused, apart from reasonable inspection, and returned with the packaging, accessories and paperwork supplied with your order. Please protect the item carefully for its return journey.

These condition requirements do not prevent you from reporting an item that arrived damaged, faulty or incorrect.

How to arrange a free return

Email houseveyra@gmail.com with your order number and the item you wish to return.
We will provide return instructions and arrange prepaid return shipping or an agreed reimbursement of reasonable return postage.
Follow the instructions provided and retain your postage receipt and tracking information.

Please contact us before sending anything back. The return address may differ from the address shown on your parcel. Contacting us first helps ensure your return reaches the correct location.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome. Approved refunds are issued promptly to the original payment method.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Refunds reflect the amount actually paid for the returned item, including any discounts applied at checkout. For partial bundle returns, the refund is based on the discounted amount allocated to the returned item.

Original shipping charges

Return shipping is free for eligible returns. Optional Priority or Expedited shipping charges already used to deliver your order are generally not refunded for a change of mind return.

This does not affect refunds of delivery charges required by applicable consumer law or where the return results from our error, a damaged item or a faulty product.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order number, a description of the issue and clear photos or video where available.

We will assess the issue and arrange an appropriate remedy. We cover reasonable return shipping costs for approved damaged, faulty or incorrect item claims. Contact us before arranging postage.

90 day limited warranty

Our 90 day limited warranty covers manufacturing defects from the date of delivery under normal use. This warranty is provided by Veyra House, not by any referenced designer brand.

Watches: movement or functional failures caused by manufacturing defects.
Bags: manufacturing defects in stitching, zippers, clasps or hardware.
Jewelry: manufacturing defects in clasps, settings or assembly.

Normal wear, scratches, accidental damage, misuse and damage caused by modifications or repairs are excluded. These exclusions do not remove coverage for an unrelated manufacturing defect or override specifications expressly promised in the product description.

For a covered defect, we will arrange a suitable repair or replacement at no cost. If neither is workable, we will provide a refund. Contact us before arranging repairs or returning an item.

Exchanges

If you would prefer a different item or version, contact us before returning your purchase. We will confirm availability and explain the return and replacement process, including any price difference.

Cancellations

To request a cancellation, email us as soon as possible. If your order has already been dispatched, cancellation may no longer be possible, but you can request a return under this policy.

Your consumer rights

This policy and our voluntary warranty are additional to your rights under applicable consumer law. They do not exclude or limit those rights, which may continue beyond the return or warranty period.

Contact us

For returns, refunds or warranty assistance, email houseveyra@gmail.com.