Shipping policy
Shipping Policy
We offer free shipping and optional paid delivery upgrades. All shipping prices below are in USD.
Processing time
Orders are processed within 1 to 3 business days before dispatch. Processing time is separate from the delivery estimates below.
Business days exclude weekends and public holidays.
Shipping options
| Shipping option | Price | Estimated delivery from dispatch |
|---|---|---|
| Free shipping | Free | 10 to 15 business days |
| Priority | $14.99 | 5 to 10 business days |
| Expedited shipping | $60.00 | 5 business days |
Delivery estimates begin when your order is dispatched, not when you place it. Please allow the additional processing time when planning your purchase.
Delivery times are estimates, not guaranteed arrival dates. Carrier delays, customs checks and public holidays can affect delivery. Available shipping options and final charges are shown at checkout.
Tracking your order
Once your order is dispatched and tracking becomes available, you can view shipment updates through the order status link in your confirmation email. Tracking information may take time to update after the carrier receives your parcel.
Shipping delays
If we cannot dispatch your order within the stated processing time, we will notify you, provide an updated estimate and offer you the choice of accepting the delay or cancelling the unshipped order for a prompt refund.
If your dispatched order is taking longer than expected, contact us so we can investigate with the carrier and help resolve the issue.
Delivery address and order changes
Please check your delivery address carefully before completing checkout. If you notice an error or need to change your order, email us as soon as possible. Changes may no longer be possible once your order has been dispatched.
Missing or damaged deliveries
If your parcel is missing, arrives damaged or contains the wrong item, email us with your order number and a description of the issue. Include photos of the item and packaging where available. We will investigate and arrange the appropriate resolution.
Contact us
For shipping assistance, email houseveyra@gmail.com. Include your order number and the email address used at checkout.