Free 30 day returns
We offer free 30 day returns.
Arrange a return
Email info@theveyrahouse.com with your order number to arrange your return.
Veyra House 90 day limited warranty
Veyra House covers manufacturing defects for 90 days from delivery under normal use. This warranty is provided by Veyra House, not by any referenced designer brand.
What is covered
- Watches: movement or functional failures caused by manufacturing defects.
- Bags: manufacturing defects in stitching, zippers, clasps or hardware.
- Jewelry: manufacturing defects in clasps, settings or assembly.
What is excluded
Normal wear, scratches, accidental damage, misuse, and damage caused by modifications or repairs are excluded. These exclusions do not remove coverage for an unrelated manufacturing defect or override specifications expressly promised in the product description.
How to make a claim
Email info@theveyrahouse.com with your order number, a description of the issue and clear photos or video where possible. Contact us before sending an item back so we can provide the appropriate instructions. We may request the item for inspection when needed.
How we resolve covered faults
We assess the issue and arrange a suitable repair or replacement at no cost for a covered manufacturing defect. This may include a replacement component or a local repair agreed with you in advance. If neither repair nor replacement is workable, we provide a refund. This process does not limit any remedy you are entitled to under applicable consumer law.
Shipping costs
We cover reasonable shipping costs for approved defective item claims. Contact us first to arrange shipping. Where reimbursement is agreed, send your postage receipt to info@theveyrahouse.com.
Your consumer rights
This voluntary warranty is additional to your rights under applicable consumer law. It does not exclude or limit those rights, which may continue beyond the warranty period.